The ACTEW Blog

Deanna Yerichuk and Paula Wansbrough attended the April 17 Employment Ontario Service Delivery Advisory Group (SDAG) meeting. The following items were discussed:

Skills to Jobs Action Plan

Kevin French, Assistant Deputy Minister of Training, Colleges, and Universities reviewed the Skills to Jobs initiative announced in the provincial budget earlier this month. SDAG community members had questions around the Second Career Strategy. TCU was clear that this program applies only to workers recently laid off (as of June 2007) and they have not yet determined if part-timers would qualify for this program but did say that training money will go directly to the client after rigorous assessments and training plan development, rather than be provided as block training or in voucher form.

Of the $475 million to be invested in Skills to Jobs, almost all -- $345 million -- will come from the Labour Market Agreement (LMA). The LMA is a federal investment of nearly $1.2 billion in Ontario's labour market over the next six years. Since so much LMA money is to be channeled into the Skills to Jobs initiative, community SDAG members will be watching the implementation closely to assess how much it actually reaches the marginalized workers it was designed to serve.

(Read more on the LMA in this blog.).

EO Transformation

"Planned, measured change" was the key phrase used by Kevin during his presentation on the next steps for Employment Ontario. Here is the timeline:

• May 2008 - the planning process, tools and guidelines will be completed
  
• June 2008 - selected approach(es) implemented
  
• July 2008 – approved external accountability framework
  
• September 2008 – staff training on guidelines, tools and contracts
  
• October 2008 – contract negotiations commence with service providers
  
• February 2008 – approved internal accountability framework
  
• March 2009 – staff training on internal accountability
  
• April 2009 - initial phase of the delivery of Employment Services
  
• July 2010 – Employment Ontario vision fully realized

A "capacity assessment" is underway across the province that will further inform the transformation. At a regional level, this will look at the service capacity of local agencies, service gaps, labour market characteristics and socio-demographic factors. ACTEW asked whether gender would be one of the socio-demographic factors considered, and TCU indicated gender would be a part of the data collected. The outcomes of the province-wide assessment will be released to the public.

Integrated Service Delivery Focus Groups

Susan Underhill presented feedback and themes from the focus groups, surveys, interviews and workshops held with the service delivery network in February and March, involving 500 – 600 people.

The research took place with both MTCU staff and service providers, and as a result, there were variations in views on how to best achieve Integrated Service Delivery. TCU staff thought about how to best manage service delivery while service providers thought about the best ways to deliver services. TCU staff favoured Approach A (Lead Provider) over Approach B (Distributed Model), which was the service provider favourite. When Susan expressed disappointment that there were few alternative models suggested by participants, SDAG community members noted that focus groups did not leave time to explore alternatives. To see a copy of this presentation, please contact ACTEW’s office at policy@actew.org.

Employment Service Design

Sue Forrester presented on the now completed transformation project, Employment Service Design. This project was described by Kevin French as "a real model" because of the successful integration of community perspectives through the external service delivery reference group. (Download a presentation on the project by participant, Honey Crossley, Executive Director of Working Skills Centre to ACTEW membership in February 2008.)

The group proposed a number of formulas and definitions for assessing program and agency success, as well as funding model information for employment services:

• service delivery quality standard - allots 50% for effectiveness (participant profile plus service impact, i.e. employment), 30% for customer service (customer satisfaction plus service coordination), and 20% for efficiency. The calculation takes into consideration how barriered the client is, although employment is the most heavily weighed outcome.
  
  
• organizational capacity indicators – will measure customer satisfaction and service delivery; how an agency uses local labour market data to inform programming; the stability and efficiency of its administrative processes, its financial performance, and its governance; and the agency’s ability to coordinate services with others in its community. This formula is currently a work in progress.
  
  
• funding decision model based on an agency’s effectiveness – consists of three components: compliance with the MTCU contract, evidence of organizational capacity and the service delivery standard achieved (see above).
  
  
• proposed funding model – agencies meeting appropriate levels of effectiveness will receive operating grants to deliver services that recognize economies of scale; performance incentives will be available and will not be part of the organization’s base operating grant but must go back into improving services; funding will be sustained based on the organization’s ability to achieve service delivery quality; grants are for services that will serve 100 or more clients, although this will vary depending upon the location of the agency.

Note that both SDAG community members and MTCU determined this external stakeholder reference group to be one of the most effective uses of community expertise in planning. MTCU has committed to using similar processes in other transformation projects, particularly the Employment Service Delivery, Training Service Design/Delivery and Information Technology.

It’s Your Call

On the request of MTCU, Josie Dizio of OCASI presented the new report, It’s Your Call, as an example of the execution of a Call for Proposals process, with clear recommendations that this particular process was not appropriate for ongoing service delivery. MTCU gave a commitment that this is not a process they are considering, and both community members and bureaucrats voiced the importance of working together to determine what kinds of processes should be used, particularly in determining new service delivery.

Labels: Issues_and_Trends, MTCU_Updates

Today, Deanna attended the provincial forum at Queen’s Park led by the 25 in 5 Network for Poverty Reduction. Nearly 500 stakeholders attended, representing social services, municipal governments, health, labour, and people affected by poverty as the Network launched the 25 in 5 Declaration. The Network asks the provincial government for a plan to reduce Ontario poverty levels by 25% in 5 years and by 50% before 2018. According to the Network, it should address 3 priorities:

1. Sustaining employment


2. Livable income


3. Strong and supportive communities

Minister Deb Matthews, chair of the Poverty Reduction Cabinet Committee, spoke at the event (for more information on Ontario’s Poverty Reduction Strategy, visit our blog from Jan 22, 2008). Minister Matthews talked about the “foundational principles” the committee has agreed upon in engaging this process, which include:

• An “opportunity-based” approach—building on strengths rather than pathologies and ensuring the plan is focusing on providing opportunities for success to individuals experiencing poverty


• Develop person-centered strategies—rather than services and supports that are fractured and actually work against each other in reducing poverty


• Every person has a role to play in reducing poverty—this includes business and community leaders, a cross-section of provincial ministries, and requires the federal government to be at the table in discussions. This also includes municipal governments and local communities


• “Get smarter with the money being spent”—invest in evidence-based social policy to evaluate outcomes of programs and approaches, and invest in programs that are achieving outcomes that lift people out of poverty

Note that the committee will be undergoing an “engagement process” over the next few weeks across Ontario—as we hear of consultations and opportunities for communities, agencies and individuals to provide input into this important work we will send information along.

Labels: Issues_and_Trends, Meetings_and_Events

The Income Security Advocacy Centre has provided some information encouraging people who receive OW or ODSP and who have dependent children to ensure they file their tax return for 2007 before the end of April.

This is because the new Ontario Child Benefit starts in July, and OW / ODSP rates are being changed to reflect the new benefit. People with children will only receive the Ontario Child Benefit if they meet the eligibility criteria, which includes having filed their tax return.

ISAC has created a notice to inform people about this issue, which is available at www.incomesecurity.org/resources.html. The link is titled "OW and ODSP Recipients Should File 2007 Tax Returns".

Please ensure your agency's eligible clients are aware of this, and forward the information on to other networks.

Two recent items pertaining to women in non-traditional occupations:

• The Canadian Coalition of Women in Engineering, Science, Trades and Technology (CCWESTT) will have its 12th annual conference in Guelph, May 29-31. In keeping with this year's theme of "building on success", the event will highlight women’s contributions and build upon successful initiatives that have advanced women in science, engineering, trades and technology. You can learn more and register online at the conference website. Be sure to check out the statistics on Canadian women in the non-traditional sectors on the coalition's home site.
  
  
• The Canadian Association of Women in Construction (CAWIC) applauds the government of Ontario’s $1.5 million investment for the Women In Skilled Trades program. The training will reach over 150 women through trades training centres in Burlington, Hamilton, Hawkesbury, Kenora, Fort Frances, Waterloo and Toronto.
  
  Yet training is only one piece of the effort needed to integrate women into the labour short trades. In an article in the Daily Commercial News and Construction Record, Angela Wilson, Chair of CAWIC, noted that,

  "Trade unions and independent contractors must be on board and embrace the notion of women in skilled trades by supporting, encouraging and providing opportunities for women. It would be short-sighted to provide funding to train women and subsequently for them to encounter difficulties in acquiring jobs within the industry."

Labels: Issues_and_Trends, Meetings_and_Events

Newcomers are settling in the suburbs of Toronto, according to the latest Research Bulletin from the Centre for Urban and Community Studies (CUCS) at University of Toronto.

Prior to 1970, immigrants mainly settled in the downtown core. Due to restrictive immigration policy, they were also very likely to be of European origin. However, by 2006, almost all new arrival were settling in the suburbs. These immigrants are ethnically and socio-economically diverse, with well-educated and financially secure people from China and India settling in Markham and Mississauga, and lower-income immigrants and refugees of African, Asian, and South American origin settling in the inner suburbs.

This pattern will be familiar to community agencies that serve newcomers. Agencies must open new locations in the northern and outlying areas of the city, or relocate entirely in order to reach their clients. Mario Calla, executive director of COSTI Immigrant Services, interviewed in the Globe and Mail yesterday said,

"[W]e're seeing people that are coming directly from Pearson Airport, where they land, to a home in the 905… the way immigration patterns have changed, our staff speak 63 different languages, and we have relocated our centres in new immigrant settlement areas."

While acknowledging the challenges of serving a diverse and geographically distributed newcomer community, CUCS strongly encourages action to meet the needs of immigrants:

"The vulnerability of new immigrants in the inner suburbs highlights the importance of providing appropriate settlement services, adequate and affordable housing, educational opportunities, and skills training – all matters that potentially lead to successful integration. Failure to deliver these services, especially to newly arrived low-income immigrants, risks fuelling social tensions that are increasing in other jurisdictions, especially certain West European cities."

Read the bulletin:
http://www.urbancentre.utoronto.ca/redirects/rb41.html

Labels: Issues_and_Trends, Resources_and_Research